About Us

As a family owned business, we take pride in our reputation, and strive to make sure that every one of our customers is satisfied with both the purchase they make, and the service they receive. When you choose Backyard Living, we promise to always provide excellent service through our top three priorities - integrity, reliability and quality.

1. Integrity

Backyard Living is a Family Owned and Operated business with a record in the business community that is second to none. Not only do we stand behind the promises that we make in business, we stand behind the spirit of those promises by contributing to the community through non-profit organizations such as Hospice, Fox 4 Luv Fund, Special Olympics, Make-a-Wish Program and many others.

2. Reliability

You can rely on Backyard Living’s knowledge and talents in state-of-the-art innovations as well as tried and true existing technology. Our service manager is factory trained and a master technician with spas and he continually participates in ongoing training. Plus, with Backyard Living, you get top priority when it comes to service calls because we only work on the spas that we sell. We can be relied upon for consistently good service.

3. Quality

We know our business. We’ve been in the industry for years. In addition, we only carry trusted brands and service everything that we sell. You deserve a spa or sauna built by a manufacturer with the best reputation and the highest standards in the industry. All of the spas we sell must live up to our demanding standards.

Six Point Customer Satisfaction Guarantee

When choosing a spa company it’s crucial to look at the long-term. Backyard Living is committed to your complete satisfaction before, during and most importantly, after the sale. We believe that PROMISES MADE should be PROMISES KEPT. That’s why we’re proud to offer our Six Point Customer Satisfaction Guarantee.

Six Point Customer Guarantee

1. Service Guarantee

When you have a need for service, we guarantee to respond within 48 hours or less to meet that need.

2. Warranty Service Protection

Backyard Living, not a third party, has the parts and the trained technicians to perform all warranty work on your new spa.

3. Trip Charge Protection

Backyard Living will not add a trip/service charge on your new spa for repairs as long as the spa resides in our service area. (75 mile radius of 7911 Metcalf, Overland Park, KS.).

4. 30 Day Spa Exchange Guarantee

If, within the first 30 days after delivery, you decide that another model would better meet your needs, Backyard Living will exchange the spa and apply the full purchase price to the exchange. There will be no charge for pick up or delivery of the spas. Construction, electrical, crane fees, water or other costs are the responsibility of the customer.

5. Deposit Protection

Deposits are 100% refundable for any reason, at any time prior to delivery.

6. In-Home Orientation

Upon delivery, Backyard Living will educate you on spa operation and proper water care.